Problems with your boiler - where to call for help

Before Christmas, I was having trouble with my boiler due to the freezing conditions we were experiencing. My boiler was leaking, leading to no hot water or central heating. My first thought was to call the British Gas one-off repair line, but due to the increase in demand, they were only responding to the homecall customers, so I got out the yellow pages! No-one could get out to me on that day, the best offer being the next morning.

Solution: The condensing pipe had frozen up and the water was backing up, back into the boiler, causing the leak. To fix it, they simply disconnected the pipe and dried up the water and we had heat again! If this problem has happened to you, look for the white condensing pipe going into your boiler and disconnect. You may need to put a bucket under the pipe to collect excess water. If you experience any other problems with your boiler, here are a selection of local companies that can help.

Supergas
Unit 1, Parkhall Industrial Estate, Gibson Street, Tunstall, Stoke-on-Trent, ST6 6AQ
Tel: 01782 432974

My Local Gasman
Crewe Tel: 0845 8648448
Stoke Tel: 0845 8649586

British Gas One-off emergency boiler repair
Tel: 0800 975 0539
Quote YPGE8

BCD Mechanical Services Ltd
Tel: 01782 654950

JCL Plumbing and Heating
57 Merlin Way, Coppenhall, Crewe
Tel: 01270 748214

Heatwave Services Limited
Fowlers Lane, Lightoaks, Stoke-on-Trent, ST2 7NB
Tel: 01782 461336