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Senior Software Engineer at Assurant in Crewe, Cheshire

Senior Software Engineer
Location: Crewe Business Division: Solutions and Technology Job Advert: 
Senior Software Engineer / Crewe, Cheshire

https://soc.re/SQ8TGBs0

The Company:

Assurant, one of the leading providers of mobile device protection in Europe, serves over 11 million European customers. Its businesses develop, underwrite, market and administer specialty insurance including mobile phone insurance, gadget insurance and extended service contracts through collaborative relationships with mobile network operators, retail banks, electronic goods and household appliance manufacturers and retailers.

As a partner we provide solutions which assist our corporate clients to support their customer engagement, growth and loyalty aspirations. 

The Role:

• Logical, analytical and careful full stack Software Engineer required to develop tailored solutions that support and deliver the development roadmap for both Assurant and Assurant clients across multiple platforms.
• Provide Technical Leadership on projects, help guide the team to deliver changes to meet the needs of the business.
• Estimate, Design and Implement using robust development practices including continuous build and integration.
• Provide 3rd line support for live systems through the service desk.
• Assist and mentor other developers in the department in their day to day work, leading peer reviews and highlighting opportunities for continuous improvement.

Key Responsibilities:

• Understands the importance of aligning performance standards to support strategic delivery
• Able to positively influence delivery through to execution
• Effectively uses all resources to ensure optimisation of delivery
• Takes ownership of change activity ensuring implementation is timely, to quality, within budget, and risks are mitigated.
• Identify PI/CI opportunities both embracing and encouraging change
• Ownership for the delivery and management of TCF initiatives to ensure a positive customer experience
• Put the customer at the centre of everything you do and deliver fair customer outcomes

Role Requirements:

• One of

o Graduate in an IT related degree with experience working in a development environment

o Extensive experience working in a fast paced, regulated development environment

• Disciplined use of Application Lifecycle Management Tools (JIRA/TFS), working in a Scrum/Agile environment
• Create deployment packages as required
• Support on-boarding of 3rd Party development partners
• Improve development practices through Peer reviews and Mentoring
• Excellent communications skills
• Proficient in C#VB.Net
• Excellent knowledge of the .Net Framework and associated technologies
• SOLID programming principles
• Full stack development including MVC Web Front ends, middleware including .Net WebAPI 2.0 RESTful Web Services and Data Access.
• Good understanding of core Design Patterns
• Awareness of Secure Coding , Information Security threats and best practices
• Test Frameworks and automated testing
• Version Control Systems (TFS/GIT)
• Continuous Integration (MS Build/Jenkins/Octopus Deploy)
• Good knowledge of T-SQL including creation and maintenance of complex stored procedures
• Sitefinity, Java or Xamarin (beneficial)

Apple here: https://soc.re/SQ8TGBs0

This is a fantastic opportunity to join a market leader

Assurant is a fast paced organisation that has large growth plans. This role will not only provide you with excellent career progression but will let you be part of the success story

Multi-Lingual Policy Administrator at Assurant in Crewe, Cheshire

Multi-Lingual Policy Administrator
Location: Crewe Business Division: Operations Job Advert: 
Role: Multi-Lingual Policy Administrator

https://soc.re/k8SMGBs0

Location: Crewe

Salary: £competitive

Role Purpose:

Our Multi-Lingual Policy Administrator role supports our European Clients, delivering administrative services in support of our internal service, finance and IT areas. Managing a task list and also supporting on ad hoc activities requested by the client, this is a key role.

Role Requirements:

• Strong language skills - both written and spoken

• Highly proficient in excel

• Highly organized, with a flexible approach to work, and the ability to multi-task effectively

• Positive and pro-active mindset, with a willingness to continually stretch themselves

• Ability to work as part of a small team and individually

• Ability to identify process improvements

• Fluent in Spanish

Please see the full job description for more details.

https://soc.re/k8SMGBs0

Service Desk Manager at Assurant in Crewe, Cheshire

Service Desk Manager at Assurant in Crewe, Cheshire
https://soc.re/CLgvGBs0

Location: Crewe Business Division: Solutions and Technology Job Advert: 
Service Desk Manager / Crewe, Cheshire

The Company:

Assurant, one of the leading providers of mobile device protection in Europe, serves over 30 million European customers. Its businesses develop, underwrite, market and administer specialty insurance including mobile phone insurance, gadget insurance and extended service contracts through collaborative relationships with mobile network operators, retail banks, electronic goods and household appliance manufacturers and retailers.

As a partner we provide solutions which assist our corporate clients to support their customer engagement, growth and loyalty aspirations. 

The Role:

Manage the IT Service Desk to provide timely and efficient IT Support within agreed Service Levels for all staff throughout Assurant, Europe.

Key Responsibilities:

• Ownership for the delivery in year objectives aligned to required performance standards
• Influence, shape and execute solutions to realise objectives
• Effectively uses all resources to ensure optimisation of delivery
• Delivers positive engagement with stakeholders
• Constructively challenges drivers for change and takes ownership of change activity ensuring implementation is timely, to quality within budget and risks are mitigated.
• Identify PI/CI opportunities both embracing and encouraging change
• Ownership for the delivery and management of TCF initiatives to ensure fair customer outcomes
• Manage risks, including identification, mitigation and controls within department/ span of control
• Drive and support a compliant and customer centric culture
• Builds on capability and talent opportunities for all staff
• Drives delivery through the engagement of people and cross functional teams
• Engages employees by demonstrating company values and behaviours and ensuring key business messages are cascaded where relevant
• To embed and live the company values in everything you do
• Adhere to Information Security policy

Role Requirements:

Essential;

Proven work experience as a Service Desk Manager

• Experience of working in a Global Organisation supporting multiple countries
• Proven experience of managing a team and increasing their performance
• Experience of Service Management Applications e.g Cherwell.
• Strong written and verbal communication skills
• Questioning skills
• Facilitation skills and collaborative working
• Excellent time management and organisation skills
• Team Management skills
• ITIL V3 Foundation

Technical;

Well-informed Infrastructure and Application Support experience including;

o Active Directory

o Office 365/Skype for Business

o Citrix

o Networking

o Windows 7/10

o SCCM

o Mobile Support

• Hands on experience with Service Desk and remote control software
• Demonstrate proficiency and expertise with computers in a networked environment and Microsoft applications
• Desirable Technical Experience of vWorkspace and Automation/Scripting

Desirable;

• Team management experience in a customer service environment
• ITIL Managers Qualification

Apply here: https://soc.re/CLgvGBs0

This is a fantastic opportunity to join a market leader

Assurant is a fast paced organisation that has large growth plans. This role will not only provide you with excellent career progression but will let you be part of the success story

Customer Service Jobs at Assurant in Crewe, Cheshire

**JOB OPPORTUNITY**
If you are looking for a new job in the Cheshire area, Assurant are looking for people to fill their customer service roles.

It doesn't really matter what your current job is, because they provide good, in-depth, training to help anyone provide good customer service. The salary is what you'd expect, but what sets Assurant apart from their competitors is the sheer number of benefits available to staff.

https://soc.re/BAMmGBs0

FULL JOB DESCRIPTION

At Assurant, we offer so many perks you won't believe your eyes. Our benefits package is crammed full of goodies. A health cash plan. Reduced priced mobiles. Up to 55% off cinema tickets. Big reductions on SIM only plans. Great discounts on bikes, restaurants, games consoles, fashion and shopping. And so many more benefits and discounts we can't mention them all here.

These great perks could be yours because you don't need contact centre experience to get your hands on them. We offer some of the best training in the business. So it doesn't matter if you work in administration, finance, retail or customer service. You'll soon be able to provide our customers with a fantastic service as part of our rapidly growing contact centre team.

Answering calls from customers about their mobile and gadget insurance, you'll help them protect the things that matter most. The voice of some of the biggest brands in telecoms and finance, you'll go out of your way to help over 8 million customers with their lost and broken gadgets. Taking ownership of queries, you'll get to know customers and put them at ease.

We're looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work. Always positive, you should:
Enjoy making customers happy by delivering brilliant experiences
Have the flexibility to adapt to change in a fast-paced environment
Be well organised and passionate about providing a great service
Enjoy variety and learning new skills
Be resilient, have a keen attention to detail and know how to use a computer.

This is a great place to work and learn. The pace is fast. We've a strong team spirit and there's a real buzz about the place. To help you settle in and feel at home, we'll provide you with a 2-week induction. And then you'll enjoy lots of training, development, benefits and job support every step of the way.

As we keep on growing at an incredible rate and creating lots of new opportunities - you'll grow and develop too. So, whatever your experience, join the Assurant team today and enjoy a rewarding career and so many benefits, discounts and offers we can't list them all here!

Essential:
Demonstrate excellent communication skills to listen and talk to people
Be PC literate
Ability to multi-task
Have passion and enthusiasm
Ability to retain information
Take pride in your work with attention to detail

Desirable:
Customer service experience

New Social Hub - sponsored by Local Listings, Crewe

Hi,

Please get involved in a brand new social media group - containing a healthy mix of news, events, business adverts and everything to do with Crewe.

https://www.facebook.com/groups/Crewe.Hub/